Frequently Asked Questions
Everything you need to know about your Korendy Türkiye shopping experience.
Are your products 100% authentic?
Yes, all products sold on Korendy Türkiye are 100% authentic and sourced directly from official brands or authorized distributors in South Korea. Each product comes with its original packaging and quality assurance.
How long does shipping take within Turkey?
Orders are typically processed within 24 hours. Once shipped, delivery usually takes 1-3 business days depending on your location. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
You can return unopened and unused products in their original packaging within 14 days of delivery. For hygiene reasons, we cannot accept returns on cosmetics that have been opened or tested.
Which payment methods do you accept?
We accept all major credit and debit cards through our secure payment gateway. You can also pay via bank transfer (EFT/Havale) or take advantage of installment options available for specific banks.
How can I choose the right products for my skin type?
We provide detailed skin type filters and ingredient lists on every product page. Additionally, you can consult our 'K-Beauty Guide' or contact our customer support team for personalized skincare routine recommendations.
Do you include free samples with orders?
Yes! We love letting our customers try new things. Depending on stock availability and order size, we include various K-Beauty samples with every shipment so you can discover your next favorite product.